- Cool Cat Casino Withdrawal Problems List
- Cool Cat Casino Withdrawal Problems Symptoms
- Cool Cat Casino Withdrawal Problems Free
- Cool Cat Casino Withdrawal Problems Without
The Virtual Casino Group is known for running a number of different sites that all have the same problems, and Cool Cat Casino is one of them.
Ruling
Resolved - This player has been non-responsive to our requests for updates so we assume they've managed to resolve their issue without our intervention.
Cool Cat Casino - Verification issues and payment delay. Hello Ask Gambler Team and TawniI need assistance in getting my winnings paid from Cool Cat Casino. I requested a wire withdrawal in the amount of $. We've thoroughly reviewed Split Aces Casino and gave it a very bad reputation rating, which means it's one of the worst casinos to play at.In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors.
Read our Cool Cat Casino Review.
Player's Complaint
I've tried to withdraw 2 times and Cool cat casino has denied both. First one was $470.00. second was $700.00. after each denial I played and now the withdrawal is $1000.00. Cool cat casino has not denied this one as of yet. I'm contacting you just in case of a denial.
3 Responses
Hi Sincity87 - welcome to ThePOGG.com!
Pre-emptively submitting a complaint is assuming a problem that may not exist. I think you need to wait until you've confirmed that there is a problem before coming to us. Have you submitted all you ID and confirmed that your account has been verified?
Thanks,
ThePOGG
Hi Sincity87,
We already have a complaint thread open for this issue. Please do not set up additional complaint threads.
Can you answer the question asked above please?
Thanks,
ThePOGG
Hi Sincity87,
![Problems Problems](https://wizardofodds.com/wizfiles/images/screenshots/103/7621/Cool_Cat_Casino_bank.jpg)
If we've not heard from you by Friday the 16th of November I'll assume you no longer require our assistance with this issue and close this complaint.
Thanks,
ThePOGG
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SOFTWARE
RealTime GamingThe Virtual Casino Group is known for running a number of different sites that all have the same problems, and Cool Cat Casino is one of them. These problems include being notoriously unreliable with cash outs. They do have a license in Costa Rica, but anyone in the industry can tell you that Costa Rica is exceptionally permissive of shady behavior when it comes to their online gambling licensees, so it doesn't really mean much.
We want to make it completely clear that you should never play at this site. If you want a different option with the same software, keep reading and we'll show you how to find it.
Casino Software
The Realtime Gaming software is what's used at this online casino. The software itself isn't bad at all, and it offers both downloadable and instant play options. The instant play option has slightly worse graphics than the downloadable titles, but it speeds up the load times tremendously. In fact, if you line up the downloadable and no download games right beside of each other, it can take a few moments before you actually see the minor differences. Mobile players can connect to the instant play option if they have an updated Internet browser as well, so you could presumably play here however you wanted.
Cool Cat Casino Withdrawal Problems Symptoms
Slot Selection
The slots at Cool Cat Casino come to a total of about 80 different games. While online slots are the core of just about any site running today, the games at this site powered by RTG are average for the most part. Their most recent releases over the past couple of years have been a big improvement, and it seems like someone figured out they had to step their game up if they wanted to compete with the new school juggernauts of the industry like BetSoft.
Table Game Options
The normal selection of roulette, blackjack, Baccarat, casino poker and other card-based table games start off the table games selection here. However, you can add a couple of dozen types of video poker, one of the better selections online actually, to that list. The keno and scratch card games round out the selection. While we wouldn't trust this site at all, it's not the fault of their software, and there are a number of sites that use the same games that are more reliable to play with.
Payment Problems
Payments are the main issue that keep us from being able to recommend this establishment. If you look at the banking option list, it seems pretty normal. Visa, MasterCard, American Express, Neteller and Click2Pay are all available to players, and they even have a couple of other options like iPoint and direct bank transfers. However, it's not the selection of payment options or even their $2,000/week withdrawal limit that's the issue here.
The issue is that their reputation for not paying out to their players is huge at this point. There are two parts to this. First, if you do get a cash out, it normally comes a month or more after you request it. Second, if you don't get a cash out, it's often going to come with a lame explanation or no explanation at all. Too many players have come forward with dubious explanations given as to why they couldn't receive their rightful winnings, and that's obviously a good reason to avoid this place.
Poor Customer Service
Cool Cat Casino Withdrawal Problems Free
You can't help but feel bad for the customer service team to a degree because you know that they've got to receive complaints pretty much all day, every day of the week. Along these lines, they have live chat, telephone and email options to pick from when contacting the support team.
Along these lines, the customer service itself is pretty poor and unfriendly, and this is probably at least partially a result of having to deal with disgruntled players all the time. Something else that might play into it is the fact that they offer a lot of free chip options, and this tends to bring in a high number of scammers, fraudsters and other people looking to rip the site off.
Overview
The bottom line is that we cannot recommend players waste their time here. Instead, we suggest that you check out our list of other Realtime Gaming casinos because a number of them are very reputable. You can enjoy the same games without having to worry about not getting paid when you win and without having to deal with unfriendly, unprofessional customer service agents. Overall, there are better options than this place if you want a good experience.
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